From making digital products easier and more pleasurable to use to coaching senior leaders and product teams on cultivating compassion for customers and colleagues. I love the term “outsourcing empathy”;)
“Lean methods build on these with principles of doing the most important work first, and allowing products to evolve organically. Practically, these approaches end up disregarding design and, seeking speed over quality, don’t really move us forward from a UX point of view”.
On resillience engineering and a philosophy of embracing errors and complexity as inmovable objects of systems and life itself. Opposed to ever-fragmenting lean process, this approach can help create better, more robust systems and solutions.
3. Trending on Twitter
What user experience design has in common with with cutely dressed-up pets? Looking good is not always feeling good:
“The purpose of UX design isn’t to make your product look good. It is to make people feel good when they use it.” http://t.co/uIy2SfS70l
— Alan Cooper (@MrAlanCooper) July 28, 2013